As soon as your course booking is confirmed we are working on your behalf to ensure everything is right for your delegate. To this end we start to incur costs straight away. Course accommodation is booked immediately and final confirmation is given to the venue four weeks prior to the start of the course.
For this reason the following Terms and Conditions apply to all courses for cancellations and transfers.
1. An invoice will be issued 6 weeks prior to the commencement of the course. Payment is due on receipt and should be received by Matchett. 2 weeks prior to the commencement date of the course. Immediate payment is due where a booking is made less than 2 weeks prior to the commencement of the course.
2. Cancellations must be submitted in writing at least four weeks before the start of the course and will incur no charges. 2 – 4 weeks prior to the start of the course 50% course fee are payable. Less than 2 weeks prior to the start of the course 100% course fees will be charged.
3. If a delegate is unable to attend, a substitute delegate may attend at no additional charge provided the candidate is of the same level of experience and Matchett is informed in writing before the course starts.
4. One transfer to a later course date will be permitted provided:
a) Matchett is informed in writing at least two weeks before the original course start date
b) The invoice is honoured within one week of the original start date
If further transfers (or cancellations) occur, full cancellation fees will become payable.
5. If the client cancels a course place, or transfers the delegate from one course to another, within four weeks of the start of the original course, Matchett will incur full accommodation charges from the venue. In this event we will have to pass these charges on to the client.
6. Delegates will be responsible for any damage incurred at the venue as a result of the delegate’s own neglect or default and any charge levied to remedy such damage.